Telephony
Drummer + RingCentral
RingCentral calls on the right deal, scored and followed up like any meeting.
The call lands in Drummer, scored
From RingCentral to a transcript, a scorecard and a summary, before the rep is back at their desk.
RingCentralRecording
Discovery, Verbeke Keukens
34:12
Drummer
12:41An PeetersAnything above twenty-five thousand comes to my desk.
82%MEDDIC
- Economic buyer identified12:41
- Decision process mapped21:05
- Next meeting booked31:08
An signs off on anything above €25k. The board decides on 12 November; pricing for three showrooms goes out Friday.
RingCentral already records your team’s calls. Drummer turns those recordings into work done: each call arrives after it ends, matched to the contact and deal in your CRM, and is transcribed in the language it was held in.
The rep’s AI twin writes the CRM notes and next steps and drafts the follow-up; the rep approves in Focus mode. The call is scored against your scorecards, so managers see how phone conversations go without listening to them end to end.
One admin connects RingCentral for the whole team. Reps keep using it the way they do today.
What moves between RingCentral and Drummer
Drummer reads
- Call recordings from RingCentral
- The RingCentral user on each call
- Phone numbers, direction and duration
Drummer writes back
- A transcript in the language of the call
- A scorecard result with timestamps
- Attention points for the manager
- Notes and next steps on the CRM deal
- A follow-up the rep approves in Focus mode
Set up once, in minutes
An admin connects the dialer once. Reps keep calling the way they do today.
- 1A RingCentral admin connects Drummer once, with OAuth.
- 2Pick which teams' calls Drummer receives.
- 3Every recorded call arrives in Drummer after it ends.
- 4Reps keep calling from RingCentral, as before.
Questions about Drummer and RingCentral
Does every rep need to connect RingCentral?
No. One admin connects RingCentral for the whole account with OAuth. Each call then lands with the rep who made it, matched to the contact and deal, without any setup on the rep's side. Reps only notice the difference after the call, when the follow-up is already waiting for them.
Can we coach on phone calls the way we coach on meetings?
Yes. Phone calls use the same scorecards, attention points and comment threads. A manager can pin a comment to the moment a rep handled the price question, mention them and get a reply, without listening to the whole call first. Every criterion on the scorecard links to its moment.
Does Drummer train on our call recordings?
No. We don't train our models on your data. Ever. Recordings and transcripts are processed in the EU, in AWS Frankfurt, and stay inside your Drummer account, where roles decide who sees what. Members see only their own calls, and single sign-on keeps access under your control.
Teams that connect RingCentral also connect
- Microsoft TeamsTeams sales meetings recorded, transcribed and scored, without a rep pressing record.
- SalesforceEvery call lands on the right opportunity, with notes, next steps, stage and qualification fields filled in.
- Zoho CRMZoho CRM deals stay current after every call: notes, tasks, stage and the custom fields you rely on.
Give every rep a day back, starting next week.
Thirty minutes, on your own calls and your own CRM. No migration, nothing for your reps to learn.