Telephony
Drummer + Aircall
Every Aircall call transcribed, scored and followed up like a meeting, with no extra step for reps.
The call lands in Drummer, scored
From Aircall to a transcript, a scorecard and a summary, before the rep is back at their desk.
AircallRecording
Discovery, Verbeke Keukens
34:12
Drummer
12:41An PeetersAnything above twenty-five thousand comes to my desk.
82%MEDDIC
- Economic buyer identified12:41
- Decision process mapped21:05
- Next meeting booked31:08
An signs off on anything above €25k. The board decides on 12 November; pricing for three showrooms goes out Friday.
Much of a sales week happens on the phone, and those calls usually disappear the moment they end. With Aircall connected, every recorded call lands in Drummer on its own, next to the video meetings of the same deal.
Drummer matches the number to the contact and deal in your CRM, transcribes the call in the language it was held in, scores it against your scorecards and drafts the follow-up. Managers coach on phone calls with the same timestamps and comment threads as any meeting.
An Aircall admin connects it once. Reps keep their dialer and their routine.
What moves between Aircall and Drummer
Drummer reads
- Call recordings from Aircall
- The rep who made each call
- Phone numbers, used to find the contact in your CRM
- Call direction, time and duration
Drummer writes back
- A transcript with each speaker separated
- A score against your scorecards, every criterion timestamped
- Notes and next steps on the matched CRM deal
- A follow-up drafted for the rep in Focus mode
Set up once, in minutes
An admin connects the dialer once. Reps keep calling the way they do today.
- 1An Aircall admin connects Drummer once, with OAuth.
- 2Pick which teams' calls Drummer receives.
- 3Calls recorded in Aircall arrive in Drummer after each hang-up.
- 4Reps keep calling from Aircall. Nothing changes for them.
Questions about Drummer and Aircall
Do reps have to do anything differently?
No. Reps call from Aircall exactly as they do today. Aircall records the call, Drummer picks up the recording after the hang-up and does the rest: the transcript, the scorecard, CRM notes and a follow-up draft in Focus mode. The only new moment for the rep is approving that follow-up.
How does a phone call end up on the right deal?
Drummer looks up the phone number in your CRM, finds the contact and their open deal, and links the call to it. When a contact sits on more than one open deal, the rep confirms the right one with a single click in Drummer, and the notes and next steps follow.
Does each call land with the right rep?
Yes. Each call lands with the rep who made it, matched to the contact and the deal in your CRM. It shows up among that rep's calls next to their meetings, the twin drafts the follow-up for that rep, and their manager sees the score like any other call.
Teams that connect Aircall also connect
- HubSpotDeals stay current on their own: notes, next steps, stage and qualification properties after every call.
- PipedriveEvery call lands on the right Pipedrive deal, with notes, the next activity and the stage it earned.
- SlackLow scores, attention points and comment mentions, posted where your managers already work.
Give every rep a day back, starting next week.
Thirty minutes, on your own calls and your own CRM. No migration, nothing for your reps to learn.