Telephony
Drummer + Ringover
Ringover calls land on the right deal, transcribed, scored and with a follow-up ready.
The call lands in Drummer, scored
From Ringover to a transcript, a scorecard and a summary, before the rep is back at their desk.
RingoverRecording
Discovery, Verbeke Keukens
34:12
Drummer
12:41An PeetersAnything above twenty-five thousand comes to my desk.
82%MEDDIC
- Economic buyer identified12:41
- Decision process mapped21:05
- Next meeting booked31:08
An signs off on anything above €25k. The board decides on 12 November; pricing for three showrooms goes out Friday.
Ringover handles your team’s calls; Drummer makes sure they count. Every recorded call reaches Drummer after the hang-up, linked to the contact and deal in your CRM, so a phone conversation sits in the same deal history as the video meetings around it.
The call is transcribed in its own language, scored against your scorecards with a timestamp per criterion, and turned into CRM notes, next steps and a follow-up the rep approves in one click.
Your admin connects it once. Numbers, routing and the Ringover app stay exactly as they are.
What moves between Ringover and Drummer
Drummer reads
- Recordings of calls made in Ringover
- The Ringover user on each call
- Phone numbers, direction and duration
Drummer writes back
- A transcript in the language of the call
- Scorecard results with a timestamp per criterion
- Attention points for the rep's manager
- Notes and next steps on the CRM deal
- A follow-up draft for the rep
Set up once, in minutes
An admin connects the dialer once. Reps keep calling the way they do today.
- 1A Ringover admin connects Drummer once, with OAuth.
- 2Pick which teams' calls Drummer receives.
- 3Every recorded call arrives in Drummer after the hang-up.
- 4Drummer links the call to its contact and deal in your CRM.
Questions about Drummer and Ringover
Do we need to change our Ringover setup?
No. Your numbers, teams and call routing stay as they are. An admin connects Drummer once with OAuth, and from then on every call Ringover records also reaches Drummer. Reps keep dialling from the Ringover app they already use, and nobody has to install or learn anything new.
What happens to calls in Dutch, French or German?
They are transcribed in the language they were held in. Drummer handles more than 60 languages and separates the speakers, so the manager reads who said what. The follow-up the twin drafts is written in the language of the call too, not in the rep's default language.
Who can listen to a phone call in Drummer?
Access follows the roles you set in Drummer. Members see only their own calls, so one rep cannot open another rep's phone conversations. Recordings and transcripts are stored and processed in the EU, in AWS Frankfurt, and we don't train our models on your data. Ever.
Teams that connect Ringover also connect
- Teamleader FocusThe CRM many Belgian and Dutch teams run, kept current after every call: notes, tasks and deal phase.
- HubSpotDeals stay current on their own: notes, next steps, stage and qualification properties after every call.
- SalesforceEvery call lands on the right opportunity, with notes, next steps, stage and qualification fields filled in.
Give every rep a day back, starting next week.
Thirty minutes, on your own calls and your own CRM. No migration, nothing for your reps to learn.