Telephony
Drummer + Dialpad
Dialpad calls scored and followed up next to your meetings, on the right deal.
The call lands in Drummer, scored
From Dialpad to a transcript, a scorecard and a summary, before the rep is back at their desk.
DialpadRecording
Discovery, Verbeke Keukens
34:12
Drummer
12:41An PeetersAnything above twenty-five thousand comes to my desk.
82%MEDDIC
- Economic buyer identified12:41
- Decision process mapped21:05
- Next meeting booked31:08
An signs off on anything above €25k. The board decides on 12 November; pricing for three showrooms goes out Friday.
Phone calls are often where deals move, yet they rarely leave a trace in the CRM. With Dialpad connected, every recorded call reaches Drummer when it ends and lands on the right contact and deal.
From there it is treated like any meeting: transcribed in its own language, scored against your scorecards, summarised into CRM notes and next steps, and turned into a follow-up the rep approves in Focus mode.
Managers see the whole deal, calls and meetings together, and coach on both with the same timestamped comments.
What moves between Dialpad and Drummer
Drummer reads
- Recorded Dialpad calls
- The Dialpad user on each call
- Phone numbers, direction and length
Drummer writes back
- A transcript with speakers separated
- A scorecard with the moment behind every criterion
- Comment threads pinned to moments in the call
- CRM notes, next steps and tasks
- A follow-up draft in Focus mode
Set up once, in minutes
An admin connects the dialer once. Reps keep calling the way they do today.
- 1A Dialpad admin connects Drummer once, with OAuth.
- 2Pick which teams' calls Drummer receives.
- 3Recorded calls arrive in Drummer when they end.
- 4Each call is linked to its contact and deal in your CRM.
Questions about Drummer and Dialpad
Are phone calls scored the same way as meetings?
Yes. A Dialpad call goes through the same scorecards as a video meeting, and each criterion links to the moment in the call that earned or lost the point. Managers leave comments on those moments, mention the rep and reply in the thread, so phone coaching works exactly like meeting coaching.
Where is our call data processed?
In the EU. Drummer stores and processes recordings and transcripts in AWS Frankfurt, under GDPR, and we don't train our models on your data. Ever. Access is set by role, members see only their own calls, and single sign-on keeps the login under your own identity provider.
Who has to connect Dialpad?
One Dialpad admin, once, with OAuth. The admin picks which teams' calls Drummer receives, and no rep has to connect anything. From then on, each call lands with the rep who made it, matched to the contact and deal in your CRM, ready to be scored and followed up.
Teams that connect Dialpad also connect
- SalesforceEvery call lands on the right opportunity, with notes, next steps, stage and qualification fields filled in.
- Google CalendarDrummer reads each rep's Google Calendar, sends the notetaker to sales meetings and preps every call.
- SlackLow scores, attention points and comment mentions, posted where your managers already work.
Give every rep a day back, starting next week.
Thirty minutes, on your own calls and your own CRM. No migration, nothing for your reps to learn.